TERMS AND CONDITIONS
Jazari Account and Card
General Terms and Conditions of Use
Effective Date: 2 July 2025
Important: Please read these Terms and Conditions carefully before activating your Jazari Card.
Introduction
1.1. Jazari and Jazari Money is a trading name of Alif Financial Ltd UK, a company registered with Companies House under number 13467148. Alif Financial Ltd is authorised by the Financial Conduct Authority (FCA) as an agent under the Electronic Money Regulations 2011 (Firm Reference Number: 903134). Its registered address is 6 Queensgate Court, 44 Alexandra Grove, London, N12 8HL, United Kingdom.
1.2. Alif Financial Ltd (trading as Jazari Money) operates as an agent of PayrNet Limited, a company registered in England and Wales under company number 09883437. PayrNet Limited is authorised by the FCA under the Electronic Money Regulations 2011 (FCA reference: 900594) to issue electronic money and provide payment services.
1.3. The Financial Services Compensation Scheme does not cover electronic money accounts. This means there is no compensation scheme in place to protect you from losses in the event of insolvency. However, your funds are held in one or more segregated accounts with regulated third-party credit institutions, in accordance with the safeguarding requirements of the Electronic Money Regulations 2011. While these measures aim to protect your funds, there is a small risk that, in the unlikely event of the insolvency of the credit institution holding your safeguarded funds, your money may be at risk.
1.4. The Jazari Card (and Jazari Account) are issued by PayrNet Limited, which is authorised by the FCA under the Electronic Money Regulations 2011 (FCA reference: 900594) to issue electronic money and provide payment services.
1.5. Accepting These Terms and Conditions you accept Terms And Conditions from Railsr: https://cdn.jazarimoney.com/static/tc/railsr-tc.pdf
1.6. The Jazari Card and Jazari Account are promoted by Alif Financial Ltd. The Jazari Card is a Visa debit card. It is not a guarantee card, charge card, or credit card.
1.7. When you apply for a Jazari Card, it will be issued in a specified currency. All references to currency within these terms and conditions refer to the currency of your issued card.
1.8. All Jazari Cards remain the property of Alif Financial Ltd.
1.9. No interest will be paid on your Account Balance.
These terms and conditions are available online at www.jazari.com/terms.
Definitions
In these terms and conditions, the following terms have the meanings set out below:
2.1. Account Balance: The total amount of funds currently held in your Jazari Account and available for use.
2.2. Account Limit: The maximum amount of money that your Jazari Account is permitted to hold at any one time.
2.3. Cash Withdrawal in Pounds in the UK: A withdrawal of GBP from your Jazari Account at a UK cash machine, bank, or Post Office.
2.4. Cash Withdrawal in Foreign Currency Outside the UK: A withdrawal of funds from your Jazari Account in a foreign currency at a cash machine or, where available, a bank located outside the UK.
2.5. Credit Builder: A feature of your Jazari Account that helps you build a credit profile by making timely repayments on products like Remit Now Pay Later, which are reported to credit reference agencies.
2.6. Credit Reference Agencies: Refers to Experian, Equifax, and TransUnion, who collect and provide credit information.
2.7. Customer Service: The Jazari support centre, which can be reached via email at help@jazari.com or through the in-app chat feature.
2.8. Debit Card Load: When you add funds to your Jazari Account using a debit card.
2.9. Debit Card Payment in Foreign Currency: A purchase made using your Jazari Card in a currency other than GBP, whether in-store, online, or over the phone.
2.10. Debit Card Payment in Pounds: A purchase made in GBP using your Jazari Card in-store, online, or over the phone.
2.11. Direct Debit: An arrangement allowing a third party to instruct Jazari to withdraw funds from your account on pre-agreed dates. The amount withdrawn may vary.
2.12. EEA: The European Economic Area, which includes EU member states plus Iceland, Liechtenstein, and Norway.
2.13. Fees: All charges associated with your Jazari Account and Card, as outlined in the Fee Table.
2.14. Fee Table: A table outlining all applicable charges and limits, found in Paragraph 30 of these terms and conditions.
2.15. Issuer: PayrNet Limited (FCA Ref: 900594), who are licensed to issue electronic money and payment services in the UK.
2.16. Jazari App: The official Jazari mobile application that allows you to access and manage your Jazari Account.
2.17. Jazari Card (Primary): As defined in Paragraph 1.2, the main payment card issued to you. Includes any replacement card, where applicable.
2.18. Jazari Card (Additional): An additional card linked to your account, separate from the primary card, and not eligible for Insurance Product coverage.
2.19. Maintaining the Account: The operation of your Jazari Account by Jazari for your use as the account holder.
2.20. Monthly Usage Fee: A fixed charge applied to your Jazari Account on a monthly basis, regardless of whether or how often the account is used, until you request closure.
2.21. PIN: Your Personal Identification Number used to authorise transactions with your Jazari Card.
2.22. Receiving Money from Outside the UK: When funds are sent to your Jazari Account from an account held outside the United Kingdom.
2.23. Recipient: The individual or entity you send money to from your Jazari Account.
2.24. Refusing a Payment Due to Lack of Funds: When a transaction is declined because your Jazari Account does not have sufficient balance.
2.25. Remit Now Pay Later: A lending product offered by Jazari that enables you to send money before paying for the remittance amount in full. Payments are made in instalments, subject to affordability checks.
2.26. Remittance or Remit: The process of sending money from your Jazari Account to another individual, typically overseas, as part of a cross-border transaction.
2.27. Sending Money Outside the UK: A transfer from your Jazari Account to a recipient’s account located outside the United Kingdom, initiated by your instruction.
2.28. Sending Money Within the UK: A transfer from your Jazari Account to another UK-based account as per your instruction.
2.29. Supplier: Any business or merchant that accepts the Jazari Card for goods and services.
2.30. Supplier’s Bank: The acquiring bank or payment processor used by a Supplier to receive payments from your Jazari Card.
2.31. Verification and Identity: The process of confirming your personal details through electronic checks or by submitting identification documents.
2.32. Virtual Card: A non-physical card accessible via the Jazari App, used for online or app-based transactions.
2.33. Website: The official Jazari website at www.jazari.money.
2.34. We / Us / Our: Refers to Jazari or PayrNet Limited, depending on the context, acting alone or together.
2.35. Year: A 12-month period starting from the date your Jazari Card was issued and each subsequent 12-month period.
2.36. You / Your: The individual who opened the Jazari Account and is authorised to use the associated services and card.
Jazari Account
3.1. Your Jazari Account is an e-money account that comes with a Visa debit card.
3.2. This document outlines the general terms and conditions for your Jazari Account and Card. It’s a legal agreement between you and us. Before applying, you must read and agree to these terms. By submitting your application, you confirm acceptance. We’ll then send a confirmation email to the address you provided. By agreeing, you confirm:
3.2.1. All the information you’ve provided is true, accurate, and belongs to you. You’ll update us if your contact details change.
3.2.2. You’re legally able to enter into a binding agreement.
3.2.3. You’ll only use your Jazari Account for the purposes outlined in these terms.
3.2.4. You’re a UK resident, 18 or over, legally in the UK, and able to manage your own actions.
3.2.5. You’re acting on your own behalf, not for anyone else.
3.2.6. You allow us to verify your identity through third-party providers. See our Privacy Policy for details.
3.2.7. You allow us or our partners to carry out a soft credit check.
3.3. You must provide all required info and pass our identity and anti-money laundering checks, as required by law.
3.4. We may decline your application at our discretion and don’t have to provide a reason.
3.5. If your identity is verified and approved, we’ll issue your Jazari Card and provide your account number and sort code.
3.6. Your account has limits on balance, incoming, and outgoing payments. These are listed in the Fee Table.
3.7. You can view and download your account activity anytime through the Jazari App.
3.8. We may charge a Monthly Usage or Subscription Fee, as shown in the Fee Table. This will be automatically deducted from your balance.
3.8.1. If your balance is too low, we may charge a partial fee. Any unpaid amounts may be deducted later when your balance is topped up.
Payments in to your Jazari Account and Payments out
Payments in
4.1. You can add money to your Jazari Account using the following methods: transfers from other banking apps, having your wages or salary paid in, connecting your account via open banking, or using a debit card.
4.2. For details on how often you can top up, any limits, charges, or fees, please refer to the Fee Table.
4.3. When purchasing your Jazari Card, you may use any of the methods listed in 4.1. If you load funds using a debit card, any refunds will be returned to the same debit card used.
4.4. The time it takes for your account to reflect a new balance after a payment depends on the method used and how long it takes the funds to reach Payrnet. If Payrnet receives the funds on a Business Day, your Jazari Account will be updated the same day. If the funds are received on a non-Business Day, the update may occur on the next Business Day.
4.5. Please refer to the Fee Table for a full list of applicable Jazari fees.
Payments out
4.6. Only Jazari Account holders who meet the necessary regulatory requirements are authorised to make payments from their accounts using the methods specified on our website, in the app, or through promotional offers. Jazari and Payrnet reserve the right to verify all payment recipients and may reject transactions based on regulatory concerns. For information about frequency and limits, refer to the Fee Table. For details on fees, see the Fee Information Document.
4.7. You are responsible for ensuring that the recipient’s name, account number, and sort code are correct when making payments within the UK or internationally.
4.8. If you send a payment using incorrect details, we will attempt to help you recover the funds, but we cannot guarantee a successful recovery.
4.9. You can find instructions for making payments in our app, help section, or via in-app chat. To ensure same-day processing for SWIFT payments, you must give instructions by 4 pm on a Business Day. Payments will not be processed on weekends or bank holidays.
4.10. If you make a payment into your account, you cannot use those funds for outgoing payments until Payrnet has updated your Jazari Account balance.
4.11. If you send a payment to another Jazari Account that exceeds the Jazari-to-Jazari limit but is within your general Payment Out limit (as per the Fee Table), it will be treated as a regular Payment Out and charged accordingly.
4.12. You cannot make a Payment Out that would result in a negative balance on your Jazari Account.
4.13. Payments cannot be cancelled once processed. The conditions under which cancellation is possible are listed on the Website and/or App.
4.14. We or Payrnet may refuse to make a payment if:
4.14.1. It does not comply with these terms or the information on the Website or App;
4.14.2. Applicable fees would result in a negative balance;
4.14.3. The recipient is subject to legal restrictions or Payrnet does not support payments to that organisation.
4.15. If you suspect an error in a payment, please contact us through the Website or in-app chat.
4.16. If incorrect payment details were provided or you report an error more than 13 months after the transaction, we will not issue a refund but will try to trace the funds. You may be charged reasonable fees to cover our costs.
4.17. Details of charges, payment frequencies, and limits are set out in the Fee Table.
4.18. You must ensure your Jazari Account has enough funds to cover any payment and associated fees. If there are insufficient funds, the payment will not be processed.
4.19. We accept international payments into your Jazari Account. Fees for such payments are outlined in the Fee Table.
International Remittances
This section outlines the terms that apply specifically to the international money transfer services provided by Jazari.
5.1. Offer Rate: The exchange rate applicable to your international remittance will be provided at the time of transaction initiation. This is referred to as the "Offer Rate." The Offer Rate is time-sensitive and may be subject to change based on market conditions. The rate displayed and accepted at the time of confirming your transaction is the rate that will apply.
5.2. Cost of Transaction: Each international transfer may be subject to a transaction fee, which will be clearly displayed before you confirm the transaction. Additional charges may also apply, including (but not limited to):
5.2.1. Third-party bank fees
5.2.2. Correspondent or intermediary bank charges
5.2.3. Local taxes and levies imposed by the destination country
5.3. Jazari is not responsible for any deductions or fees imposed by receiving financial institution or other third-party financial institutions involved in the transaction.
5.4. Statuses (Declined / Completed / Pending): Each remittance transaction will be assigned a status visible within your account:
5.4.1. Pending: The transaction has been initiated but is still being processed.
5.4.2. Completed: The funds have been successfully delivered to the designated recipient account or cash pick-up point.
5.4.3. Declined: The transaction could not be processed. Possible reasons include insufficient funds, regulatory restrictions, compliance flags, or failed recipient validation.
5.5. Jazari will notify you via app notification or email when the status of your transaction changes.
5.6. Settlement time: The estimated delivery time for international remittances varies by destination country, payout method (e.g., bank deposit, mobile wallet, cash pickup), and regulatory requirements.
5.6.1. Typical processing times range from minutes to 24 hours, but this is not guaranteed.
5.6.2. Delays may occur due to public holidays, recipient financial institution processing times, compliance reviews, or technical issues.
5.7. Jazari does not accept liability for delays outside our direct control.
5.8. Help Request: If you have a question or concern about a transaction, you may submit a Help Request through the following channels:
5.8.1. In-app Help Center: Navigate to Support > Help with a Transaction or open a transaction details and ask for Help.
5.8.2. Email: support@jazari.com
5.8.3. We aim to acknowledge all help requests within 24 hours and resolve most cases within 5 business days, depending on complexity.
5.9. Transaction Monitoring: Jazari applies automated and manual transaction monitoring to detect fraud, money laundering, and other prohibited activities. As part of this service:
5.9.1. Certain transactions may be paused, flagged, or reviewed for further checks.
5.9.2. Jazari may request additional documents or information before releasing funds.
5.9.3. Transactions deemed suspicious may be declined or reported to relevant authorities as required by law.
5.9.4. By using our service, you consent to this level of transaction monitoring and understand that processing times may be affected by compliance checks.
5.10. Rollbacks: In certain scenarios, Jazari may reverse (rollback) a transaction after it has been initiated. Scenarios include but are not limited to:
5.10.1. Regulatory or legal obligation
5.10.2. Fraudulent activity detected after initiation
5.10.3. Technical errors (e.g., duplicate transactions)
5.10.4. Recipient account issues (e.g., closed account, invalid details)
5.10.5. Where a rollback occurs:
5.10.5.1. Funds may be returned to your Jazari Current account or original funding source.
5.10.5.2. Exchange rate differences may apply; Jazari will not compensate for currency losses due to rollbacks.
5.10.5.3. Transaction fees may be non-refundable unless the rollback is due to a Jazari error.
5.10.6. For any questions regarding rollbacks, please contact our Support Team.
Remit Now Pay Later
Remit Now Pay Later (RNPL) allows eligible customers to complete an international remittance transaction immediately while deferring payment to a later date. This service is subject to credit approval and is provided in partnership with SteadyPay.
6.1. Loan is Provided by SteadyPay: All RNPL loans are provided by SteadyPay Ltd, a third-party lender regulated under applicable financial services laws. Jazari facilitates access to the RNPL option but is not the lender and does not make credit decisions.
6.2. By choosing RNPL, you agree to SteadyPay’s loan terms, which will be presented at the time of the first loan offer and before you confirm the transaction.
6.3. How RNPL Works:
6.3.1. At the time of remittance checkout, if you’re eligible, you’ll see a Remit Now Pay Later payment option.
6.3.2. If you select RNPL, SteadyPay will fund the remittance which will be processed to your dedicated account.
6.3.3. You’ll then enter a repayment agreement with SteadyPay outlining the amount, repayment date, and any applicable fees or interest.
6.3.4. Jazari will process the remittance as normal and deliver the funds to your chosen recipient.
6.3.5. Your obligation to repay SteadyPay starts from the moment you confirm the RNPL transaction.
6.4. Personalized Offer Based on Transaction History and Scoring: Eligibility for RNPL and the loan amount offered are based on:
6.4.1. Your historical remittance activity on Jazari
6.4.2. Your repayment behavior on previous loans (if applicable)
6.4.3. Creditworthiness checks, affordability scoring, and internal risk assessments performed by SteadyPay
6.4.4. Jazari has no influence over your credit scoring or loan approval decision.
6.5. Only Available in the Remittance Flow: RNPL is only available as part of the international remittance flow on the Jazari app. You cannot use RNPL as a general-purpose loan or for any non-remittance transactions.
6.6. The RNPL offer will appear at checkout if you are eligible for that specific transaction.
6.7. Rollback if Something Goes Wrong: If the underlying remittance funded via RNPL is:
6.7.1. Declined
6.7.2. Reversed
6.7.3. Fails for any technical or compliance reason
6.8. Jazari will initiate a rollback. In this case:
6.8.1. All funds including your own remittance amount and loan issued for the remittance will be credited to your account.
6.8.2. If funds were already drawn from SteadyPay and the loan was registered, you will be liable for loan repayment.
6.8.3. If a rollback occurs after funds are delivered to the recipient, you remain responsible for repaying the loan.
6.9. Repayment Methods: You can repay your RNPL loan in one of the following ways:
6.9.1. Manual In-App Payment: Log in to your Jazari app, navigate to the RNPL section, and click the "Repay Now" button to settle your balance.
6.9.2. Money Transfer to Your RNPL Ledger: Transfer the repayment amount to your dedicated RNPL repayment account (details provided in-app).
6.10. It is your responsibility to ensure that repayments are made by the due date specified in your loan agreement with SteadyPay.
6.11. Late Fee: If you fail to repay your RNPL loan on time:
6.11.1. A late fee may be applied as per SteadyPay’s loan terms and conditions.
6.11.2. Continued non-payment may lead to further action including:
6.11.2.1. Negative impact on your creditworthiness
6.11.2.2. Debt recovery actions
6.11.2.3. Restrictions on future use of RNPL or other Jazari services
6.11.3. For full details on late fees and repayment schedules, please refer to SteadyPay’s Loan Agreement presented during the transaction and section 33 below.
Use of the Jazari Card and Jazari Account
7.1. The Jazari Card is a Visa debit card that can be used to pay for goods and services at any supplier that displays the Visa Acceptance Mark. You can use the card to pay in full or in part.
7.2. You must activate your Jazari Card using the steps provided in the app or on the website once you receive it.
7.3. You must not spend more than the available balance in your Jazari Account. Your balance will be reduced by the value of each transaction. If any transaction exceeds your available balance or applicable limit (such as the ATM withdrawal limit), it will be declined.
7.4. You can use your Jazari Visa Card at ATMs and with suppliers around the world.
7.5. We may request details or proof of the source of any funds deposited into your account. Your Jazari Account and Card may be suspended while we conduct inquiries. We aim to resolve such matters quickly but cannot guarantee a specific timeline.
7.6. We may also suspend your Jazari Account and Card if we believe it is being misused.
You may be required to provide documents to help us investigate.
7.7. Your Jazari Card may be used for purchases in person, online, or over the phone. It can also be used to withdraw cash at ATMs.
7.8. You must not use your Jazari Card for the following:
7.8.1. Cash transactions other than ATM withdrawals (e.g. cash advances, money orders, travellers’ cheques, or currency exchange)
7.8.2. Illegal transactions
7.8.3. Transactions restricted on our website or app
7.8.4. Business or commercial use
7.9. You cannot use your Jazari Card where suppliers cannot verify that your account has sufficient balance (e.g., some transactions on trains, ships, or during flights).
7.10. We may suspend or close your account or block your card or PIN for the following reasons:
7.10.1. Concerns about the security of your account, card, or PIN
7.10.2. Suspected unauthorised or fraudulent use
7.10.3. Abusive behaviour toward our staff
7.11. We will notify you before doing so when possible, or as soon as reasonably possible afterward, unless doing so would breach security or legal obligations.
7.12. We are not responsible for the quality, safety, or delivery of goods or services purchased using your Jazari Account or Card, or for suppliers failing to accept the card.
7.13. If you breach any part of Section 7, we may suspend or close your account permanently.
APP Fraud
8.1. This section is governed by Payrnet’s terms. “Authorised Push Payment” (APP) means a payment you initiate via Jazari as an agent of Payrnet. “Consumer” means an individual. “Rules” refers to the APP fraud reimbursement rules set by the Payment Systems Regulator.
8.2. If you believe you have been a victim of APP fraud, report the incident and related payments to us as soon as possible.
8.3. If eligible under the Rules, we will assess your APP fraud claim and, subject to clause 8.4, notify you of the outcome and reimburse any applicable amount (less deductions) within five business days.
8.4. We may pause the five-day timeline if we need more information to assess your claim. However, we must complete the assessment within 35 business days from when the claim was submitted.
8.5. You may not receive a refund if you fail to meet the eligibility criteria, including:
8.5.1. Not responding to reasonable requests for information
8.5.2. Refusing to let us report your claim to authorities
8.5.3. Being grossly negligent in authorising the payment
8.5.4. Ignoring interventions made to stop the payment
Transactions
9.1. Any use of your Jazari Account, Card, card number, or PIN will be treated as your consent to the transaction.
9.2. Transactions are considered received at the time we get the order. If received after 4:00 PM or on a non-Business Day, the order is considered received on the next Business Day.
9.3. Once a transaction is authorised, it cannot be cancelled. You are responsible for the transaction.
9.4. We may refuse or suspend a transaction due to system issues or for the following reasons:
9.4.1. It would exceed your account balance
9.4.2. It would exceed your account/card limits
9.4.3. Compliance with payment network rules
9.4.4. Compliance with laws or best practices
9.5. If a payment is made to your card by mistake, we may return the funds. If you dispute that it was a mistake, we may share your details with the other provider to resolve the issue.
Foreign Currency Transactions
10.1. You can use your Jazari Card for transactions in currencies other than your card’s base currency. Fees for overseas ATM use are in the Fee Table.
10.2. If you spend in a different currency, the amount will be converted to your card’s currency at the wholesale or government-set exchange rate. A fee will apply (see Fee Table).
10.3. Exchange rates may change. The rate used at the time of transaction may differ from the rate when the FX fee is applied. Your statement will show the exchange rate and fee.
10.4. You will not be charged fees when sending payments to individuals in the EEA, regardless of the transfer currency.
Checking Your Balance
11.1. You can check your card balance and transaction history at any time using the Jazari App.
Managing Your Balance
12.1. You must manage your account balance within the set limits.
12.2. You must ensure payments into your account do not exceed your balance limit.
12.3. If a payment exceeds your balance limit, it will be returned to the sender. We are not liable for any losses caused by this return.
12.4. You are responsible for ensuring your account has enough funds to cover all outgoing payments.
When Your Card Expires
13.1. Your card’s expiry date is printed on it. You must not use the card after this date.
13.2. If your card is renewed, these terms continue to apply.
13.3. If you choose not to renew, you can still use your account.
Redemption
14.1. If your account is inactive for 12 months, it will be closed. You can request your balance to be returned for up to 6 years after closure. After that, unclaimed funds are forfeited. Proof of account ownership may be required.
Third Party Providers (TPPs)
15.1. You may give consent to a regulated Third Party Provider to access your Jazari Account and initiate payments.
15.2. You must report any unauthorised or incorrect transactions so we can prevent further issues and provide refunds if eligible.
15.3. Check whether a TPP is authorised before using its services.
15.4. We may block TPP access if we believe the provider is unauthorised or fraudulent. We’ll inform you unless doing so would pose security or legal risks.
Liability
16.1. Nothing limits your or our liability for fraud, negligence, or actions that cannot be lawfully limited.
16.2. We’re only liable for losses that are foreseeable and result directly from a breach of these terms.
16.3. Our liability is also limited as follows:
16.3.1. We are not liable for events outside our control
16.3.2. If your card is faulty due to our fault, we’ll either replace it or refund your balance
16.3.3. We’ll refund you if we deduct money in error
16.3.4. In all other cases, we’ll refund your balance
16.3.5. We are not liable if a person refuses to accept your card
16.4. These limits also apply to our partners (Visa, contractors, etc.).
Cardholder Liability and Authorisations
17.1. You must sign your card upon receipt and keep it safe.
17.1.1. Do not let others use your card
17.1.2. Do not share or record your PIN in an obvious way
17.1.3. Only share card/PIN details for legitimate transactions
17.2. Treat your card like cash. If it is lost or stolen:
17.2.1. Block the card via the app
17.2.2. Report it via chat or email
17.2.3. If requested, confirm in writing. If you recover the card after reporting it, destroy it and notify us. A replacement fee may apply.
17.3. You may not be liable for unauthorised use unless:
17.3.1. You gave consent or acted carelessly
17.3.2. You acted fraudulently
17.4. You may be liable up to £35 for losses due to a lost or stolen card unless the issue was due to your gross negligence or fraud. We may report suspected fraud to the authorities.
17.5. If there is a transaction error, contact us through the app or website.
17.6. We may block your card if its use may breach these terms or if there is suspected criminal activity.
Changing These Terms
18.1. We may update these terms by notifying you via email or through the app.
18.2. Changes may be made to:
18.2.1. Comply with laws or regulations
18.2.2. Make minor technical adjustments
18.2.3. Add new products or services
18.3. These changes take effect immediately upon notice.
18.4. For other changes, we will give 60 days’ notice. If you continue using your account after this period, you accept the changes. You may object, in which case your account will be closed.
18.5. The latest terms will be available at www.jazari.com/terms.
Cancellation Rights
19.1. If you change your mind about having the Jazari Account and Jazari Card, you can close your Jazari Account within 14 days of receiving confirmation of your application being approved. You can do this by contacting us via the Website or App.
You will not be charged for closing your Jazari Account and cancelling your Jazari Card during this period.
We will refund your Account Balance and any Fees you have paid, but not any money already spent on transactions.
If you have breached any terms, we may require you to meet related obligations before refunding remaining funds.
19.2. You may close your Jazari Account and cancel your Jazari Card at any time after the 14-day period, subject to an account closure fee (see Fee Table).
To do so, contact Customer Services and cut your Jazari Card in half through the signature box, magnetic strip, and chip.
19.3. Before your account can be closed, you must ensure your Account Balance is cleared.
Any remaining balance must be transferred to a UK account in your name.
We may request proof of ownership of the recipient account.
If you do not provide this on time or we are not satisfied, we may return the remaining balance to its original funding source.
19.4. If you have used the Remit Now, Pay Later service or other lending facilities, all outstanding balances must be fully repaid before account closure.
This includes interest, fees, and scheduled repayments.
We may delay or decline account closure until all obligations are satisfied.
19.5. Once all criteria in clauses 19.3 and 19.4 are met, your account will be closed within five Business Days of your request.
Ending the Agreement and Account Closure
20.1. We may terminate this Agreement at any time. Unless there are exceptional circumstances—such as abuse of staff, breach of these terms and conditions, or legal requirements—we will provide at least 60 days’ prior notice.
20.2. We may terminate this Agreement and close your Jazari Account for reasons including, but not limited to:
20.2.1. The Agreement or your Jazari Card has expired
20.2.2. You breach a significant provision of the Agreement, or repeatedly breach it and fail to resolve the matter in a timely manner
20.2.3. You act in a threatening, abusive, or otherwise inappropriate manner toward our staff or representatives
20.2.4. You fail to pay any fees or charges incurred, or do not repay a negative balance on your Jazari Account
20.3. We may also close your Jazari Account and cancel your Jazari Card immediately if we suspect fraud, misuse, or have other security concerns, or are required to do so by law.
20.4. Your Jazari Account may be closed if you operate it in a way that is considered non-standard for personal accounts — such as using it solely for gambling or business purposes.
20.5. You may terminate this Agreement at any time by contacting us via the methods described on the Website or in the App. Termination is subject to the closure conditions outlined in paragraphs 20 and 14.
20.6. Upon the initiation of account termination, all payment mandates (including Direct Debits) originating from your Jazari Account will be cancelled. Any incoming payments will be returned to the sender.
20.7. We may return any remaining funds either to the original sender or to you, the Account Holder, in accordance with paragraph 20.3.
20.8. If a payment is being processed at the time your account is being closed, it may still go through. It is your responsibility to make alternative arrangements for incoming or outgoing payments. We do not accept liability for payments made or missed during this period.
20.9. If you do not redeem any remaining balance within six years of your Jazari Card’s expiry date, the Agreement will be terminated.
20.10. If you waive your remaining Account Balance upon closure, the funds will be transferred into an account held by us and your Jazari Account will be closed.
General
21.1. By entering into this Agreement, you agree that we may use your information as outlined in the How We Use Your Information.
21.2. We may monitor and/or record phone calls between you and us or any of our service providers.
21.3. We may also record all communications with Jazari, including interactions via social media.
21.4. You must provide us with a valid email address, postal address, and phone number, and keep these details up to date.
We may use your email address to issue notices or important information related to your Jazari Account and Card.
21.5. We may transfer our rights and/or obligations under these terms to another party.
If we do so, we will inform you beforehand, and you may choose to close your Jazari Account before the transfer takes effect.
21.6. You are not permitted to transfer your rights or obligations under this Agreement to anyone else.
21.7. If we delay enforcing any part of this Agreement, we do not waive the right to enforce it later.
21.8. If any part of these terms is found to be unenforceable, the rest of the Agreement will remain in effect.
21.9. If any term becomes illegal, invalid, or otherwise unenforceable, it shall not affect the validity of the remaining terms.
21.10. No one other than a party to this Agreement may enforce any term under the Contracts (Rights of Third Parties) Act 1999.
21.11. These terms apply regardless of how you access your Jazari Account (via Website, App, or any other method).
21.12. The language of this Agreement is English, and all communications will be in English.
21.13. This Agreement is governed by English law.
If you are a consumer, you may also have the right to bring legal action in the courts of your home country.
If no such right applies, you agree to the non-exclusive jurisdiction of the courts of England and Wales.
Intellectual Property
22.1. We own or license all intellectual property rights in the Website, App, Jazari Account, and any associated materials. These works are protected by copyright and all rights are reserved.
22.2. "Jazari" and the Jazari logo are trademarks of Alif Financial Ltd. Any unauthorised use of these trademarks may lead to legal action.
22.3. Jazari.money is our official URL. You may not use this or any other Jazari-owned URL on any platform without our written consent.
22.4. Any third-party data licensed to Credit Peers is provided for use exclusively in Jazari’s internal systems.
Payment Services Information
23.1. This section applies only if the Supplier’s bank is located within the European Economic Area (EEA), and the payment services involved are conducted in Euro or the currency of an EEA member state.
23.2. We will ensure that transactions or refunds (including cancellations) are processed according to the following timescales:
Type of Transaction
Timescale
Transactions in a currency other than Euro or Pounds Sterling, or involving more than one currency
By the end of the fourth Business Day after the transaction or payment order is received
By the end of the fourth Business Day after the transaction or payment order is received
By the end of the fourth Business Day after the transaction or payment order is received
23.3. If you authorise a payment using your Jazari Card before knowing the exact amount (e.g. hotel, fuel), you may be entitled to a refund if the final charge is unexpectedly high. You must notify us within eight weeks of the transaction being deducted. You will not be eligible for a refund if you were notified of the amount at least four weeks in advance and you consented to the transaction.
23.4. Upon receiving your refund request under paragraph 23.3, we may request additional information to assess the claim. Within 10 Business Days of receiving your request (or additional information, if needed), we will either issue a refund or provide a written explanation for refusal.
23.5. We are responsible for correctly executing your transaction unless we can prove that the Supplier’s bank received it. If so, the Supplier’s bank becomes responsible. You may ask us to trace the payment and we will inform you of the outcome.
23.6. If the transaction was initiated by the Supplier, the Supplier’s bank is responsible for correctly transmitting the payment details. If it is proven that the Supplier’s bank was not at fault, we will take responsibility.
23.7. If we deduct an incorrect amount or process an unauthorised transaction from your Account Balance, we will rectify the error. For unauthorised transactions, we will refund the full amount and treat it as if it never occurred. You must report such errors as soon as possible and no later than 13 months from the transaction date. Failure to do so may result in us not being liable.
23.8. If a refund is due for an unauthorised transaction, we will process it by the end of the next Business Day.
23.9. We are not liable if you provide incorrect payment details for a transaction. However, we will make reasonable efforts to recover the funds.
23.10. If a payment within the EEA arrives later than expected, and you are eligible to make payments from your Jazari Account, you may request that we ask the receiving financial institution to treat it as if it had been made on time.
23.11. For card-based payments where the exact amount is not known at the time of authorisation (e.g. fuel, hotels), we will not block funds unless you authorise the exact amount. We will release blocked funds promptly once the actual amount is confirmed and we receive the corresponding payment instruction.
Complaints and How to Contact Us
24.1. A complaint is any expression of dissatisfaction relating to our services. We aim to resolve complaints within 15 Business Days of receipt. In exceptional cases, it may take up to 35 Business Days, and we will notify you if that applies.
24.2. If you have a complaint or need to contact us, please use the contact methods listed on our Website and/or App. We are committed to handling all complaints fairly and promptly.
24.3. If your complaint is not resolved to your satisfaction, you may refer it to the Financial Ombudsman Service (FOS). If you do not receive a final response within 15 Business Days, or if the response is unsatisfactory, you may escalate to the FOS within six months. Contact details for the FOS:
Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Phone (UK landlines): 0800 023 4567
Phone (UK mobiles): 0300 123 9123
International: +44 20 7964 0500
24.4. Escalating your complaint to the FOS will not affect your right to pursue legal action.
Contacting You in an Emergency
25.1. In the event of suspected fraud or a security threat (unless restricted by law), we may need to urgently contact you. In such cases, we may send a text message if we determine it is the fastest way to reach you. We will also provide information to help you reduce risk associated with your Jazari Account or Card.
25.2. We will use the most recent contact details you have provided. It is your responsibility to promptly update your personal and contact details.
How We Use Your Information
26.1. We may share your information with third parties who conduct identity checks via credit reference agencies. These checks are for identity verification purposes only and do not affect your credit score.
26.2. We may conduct soft credit checks to assess eligibility for credit products. These do not influence decisions via automated means.
26.3. If we cannot verify your identity electronically, we may request physical documents as evidence.
26.4. Credit reference agencies may match the details you provide against public or private databases. “Unrecorded enquiries” for identity purposes do not affect your credit rating or are visible to lenders.
26.5. You have a legal right to request the name(s) of credit reference agencies used—please contact us via the Website or App.
26.6. You have the right to request access to your personal data. We may charge a fee for this.
26.7. Credit reference agencies may share data with us to help prevent fraud, money laundering, or terrorism. Data may be used for evaluating credit or insurance applications, job screening, or compliance with laws like the UK Data Protection Act 1998 or General Data Protection Regulation (EU 2016/679).
26.8. We may use:
26.8.1. Information provided by you, including phone numbers used to contact us
26.8.2. Information obtained from credit reference agency searches
26.8.3. Payment and transaction details
26.8.4. Information from authorised third parties
26.9. We may use your data to:
26.9.1. Perform credit checks to manage your account
26.9.2. Manage policies, agreements, or correspondence
26.9.3. Operate and improve our business
26.9.4. Contact you (if you consent) about other relevant products or services
26.9.5. Prevent fraud, money laundering, and financial crime
26.9.6. Comply with legal or regulatory obligations
26.10. We may disclose your data:
26.10.1. To employees or agents working on our behalf
26.10.2. To organisations backing our products
26.10.3. To payment systems we use
26.10.4. To authorities (including outside the UK) to prevent terrorism
26.10.5. To assignees of our rights or obligations
26.10.6. To third-party debt collectors if your account goes negative
26.10.7. To anyone you authorise us to share information with
26.11. Processing may involve transferring your data outside of the EEA, including to the USA. We are responsible for ensuring appropriate safeguards.
26.12. We retain your information only as long as legally necessary.
Fee Table
Account Provider: Jazari Limited
Account Name: Jazari Visa Debit Account
This document outlines the fees associated with key services tied to your Jazari Visa Debit Account. It is designed to help you compare fees with those offered by other providers.
Please note: additional fees may apply for services not listed here. See our full Terms and Conditions for more detail. A free glossary of terms used in this table is available upon request.
Card-Related Fees
Service
Fee
Issuance of Jazari Visa Card (dispatched upon successful account verification). Delivery methods subject to availability.
Virtual Card: Free
Physical Card: £5.99
Additional Card Fee (up to a maximum of 3 cards)
Virtual Card: £0.99
Physical Card: £5.99
Card Replacement Fee
Physical Card: £5.99
Debit card payment in GBP (Pounds Sterling)
Free
Debit card payment in foreign currency
£0.99 or 2% of the transaction amount, whichever is greater
ATM cash withdrawal in GBP (UK)
£0.99
ATM cash withdrawal in foreign currency (outside UK)
£0.99
Money Movement – Add Money
Service
Fee
Bank Transfers (UK Faster Payments & SEPA)
First transfer per month: Free
Additional transfers: £0.49
Debit Card Load
£0.20
Open Banking
Free
PayPoint Cash Deposits
Not Available
Money Movement – Send Money
Service
Fee
Bank Transfers (UK Faster Payments & SEPA)
First transfer per month: Free
Additional transfers: £0.49
Own Account Bank Transfer (1st Party)
£0.20
Internal Transfers (Jazari to Jazari)
Free
Remittance
Service
Fee
Remittance (international transfers)
Free
Remit Now, Pay Later
Feature
Details
Feature
10%
Monthly Interest Rate
30 days
Payback Period
None. All charges included within the interest rate.
Limits Table
Your use of our Services may be subject to certain limits, including the disablement of certain transaction types and spending limits. We and the Payrnet have the right to review and change the limits on the Services at any time. You will be notified of any such changes via the Jazari app / Website.
Contactless Payment Limits
Limit Type
Value
Single Payment Volume
£100
Rolling Transaction Count
5 transactions
Cumulative Volume
£300
Note: Limits reset once a chip & PIN transaction is performed.
ATM Withdrawal Limits
Limit Type
Value
Single Withdrawal Volume
£250
Daily Volume (24 hours)
£1,000
Daily Withdrawal Count
10 withdrawals
Weekly Volume (7 days)
£7,000
Weekly Withdrawal Count
24 withdrawals
Monthly Withdrawal Count (30 days)
120 withdrawals
Country Restrictions
Card transactions are blocked in the following countries:
Afghanistan, Belarus, Burkina Faso, Central African Republic, Congo (DRC), Cote D’Ivoire, Cuba,Gaza Strip, Guinea Bissau, Haiti, Iran, Iraq, Kosovo, Libya, Mali, Myanmar, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Western Sahara, West Bank (Occupied), Venezuela, Yemen and Zimbabwe.
Transactional Add-ons
29.1. We reserve the right to amend these transactional add-on terms at any time without prior notice.
29.2. Such amendments will take effect immediately upon implementation and will be available for review in your Jazari Account from the date of amendment.
29.3. You will be deemed to have accepted any such amendments by continuing to use your Jazari Card or Account unless you notify us of an objection within five (5) Business Days.
29.4. If you notify us that you do not accept such amendments, the Agreement will terminate immediately, and your Jazari Account will be closed in accordance with Section 20.
Virtual Cards
30.1. Upon successful account creation, you will automatically be issued a Virtual Card.
30.1.1. This Virtual Card will be available for immediate use upon activation of your Jazari Account.
30.1.2. You may choose to order a physical card at any time, subject to the provisions of Section 2.
30.2. You will have access to your Virtual Card details within the Jazari mobile and web applications.
30.3. Your Virtual Card may be used exclusively for online transactions.
30.4. You cannot use your Virtual Card for point-of-sale (POS) transactions or ATM cash withdrawals.
‘Know Your Customer’ (KYC) Review
31.1. Jazari is legally required to monitor customer activity and transactions on an ongoing basis through a process known as ‘Know Your Customer’ (KYC) review.
31.2. To meet its regulatory obligations under Anti-Money Laundering (AML) laws, Jazari enforces ongoing due diligence checks on its entire customer base, not just at the onboarding stage.
31.3. KYC refreshers will typically be conducted on a 12–24 month cycle. You will be notified via the Jazari app when a KYC refresher is due.
31.4. Failure to adequately complete a required KYC refresher may result in account termination, in accordance with Section 19.1.
Jazari Referral Program and Rewards
32.1. Earning Rewards:
32.1.1. Upon joining the waitlist, you will receive a unique referral code.
32.1.2. For each successful referral (defined as a user who signs up using your code), you will earn a £10 reward.
32.1.3. Rewards are not cash and cannot be used for purchases. They may only be redeemed against features within the Jazari app once it is live.
32.2. Using Rewards:
32.2.1. You may redeem one £10 reward per month. There is no limit to the number of rewards you may earn.
32.2.2. Rewards may be applied toward the following features (subject to corridor availability):
32.2.2.1. Loan Fee Waiver – Waive fees on Remit Now Pay Later loans.
32.2.2.2. 1% Cashback – Earn cashback on in-store, online, or international debit card spending.
32.2.2.3. No-Fee International Transfers – Waive international remittance fees.
32.2.2.4. Super Remittance Boost – Enhance the value of your remittance on eligible corridors.
32.3. Rewards expire if unused within 24 months of becoming available, as governed by Section 33.4.
32.4. Reward Limitations:
32.4.1. Only one £10 reward may be redeemed per calendar month.
32.4.2. Rewards are valid for 24 months from the date of your first successful remittance.
32.4.3. The availability of specific rewards depends on the corridor selected for your remittance.
32.5. Activation Requirements: To activate and redeem rewards, the referrer must:
32.5.1. Order and activate a physical debit card.
32.5.2. Complete three transactions of at least £5 each, or complete one Remit Now Pay Later or remittance transaction of £300.
32.5.3. Ensure that each referred person signs up, orders a card, and completes one transaction of £10 or a Remit Now Pay Later/remittance transaction of £300.
32.6. Maintaining Eligibility:
32.6.1. You must repay any loans obtained under the Remit Now Pay Later program on time to continue redeeming and using earned rewards.
32.7. Loan Provision:
32.7.1. All loans under the Remit Now Pay Later program are issued and managed by Jazari’s licensed lending partner in Section 33.
Terms of Credit
33.1. The Jazari Remit Now Pay Later feature allows you to access short-term credit to remit funds and potentially build a positive credit history through on-time repayments. This feature is powered by SteadyPay Limited, a regulated credit provider.
33.2. By using the Remit Now Pay Later feature, your loan repayments, including any associated interest or fees, may be reported to Credit Reference Agencies (CRAs) to help you demonstrate repayment behaviour.
33.3. This feature is subject to a separate credit agreement between you and SteadyPay Limited. You must accept that agreement and its specific terms and conditions in order to access this credit product. Jazari facilitates this process but is not a lender.
33.4. Credit Provider: SteadyPay Limited
33.4.1. SteadyPay Limited is a company registered in England and Wales (company number 10713752) with a registered address at 128 City Road, London, EC1V 2NX.
33.4.2. SteadyPay Limited is authorised and regulated by the Financial Conduct Authority (FCA) under FRN 789333 for the provision of Consumer Credit and Credit Information Services.
33.4.3. You must enter into a credit agreement with SteadyPay Limited for any credit extended under the Remit Now Pay Later service, including subscription or loan repayments.
33.4.4. This agreement is governed by the Consumer Credit Act 1974. Full details of the agreement, including how to make a complaint or withdraw from the agreement, are provided by SteadyPay as part of the application process.
33.4.5. Alif Financial Limited (FRN 551245) acts as an authorised representative and introducer of SteadyPay Limited. Jazari is permitted to assist with the administration of these credit products.
33.5. Credit Scoring and Reporting
33.5.1. Use of the Remit Now Pay Later feature may help build your credit profile through reported repayments to Credit Reference Agencies. However, credit outcomes may vary based on your repayment behaviour and the CRA's scoring models.
33.5.2. There is no single credit score in the UK. Each CRA uses different methods, formulas, and data inputs. Therefore, the impact of using this product on your credit score may differ between agencies.
33.5.3. SteadyPay Limited is solely responsible for the submission of your credit data to CRAs. Jazari does not influence, alter, or accept liability for the accuracy of credit reporting by SteadyPay.
33.5.4. Use of the Remit Now Pay Later feature does not guarantee an improvement to your credit score.
33.6. Summary of Key Credit Terms
Feature
Description
Provider
SteadyPay Limited
FCA Authorisation
FRN 789333
Introducer
Alif Financial Limited (FRN 551245)
Consumer Credit Agreement
Required
Reporting to CRAs
Conducted by SteadyPay Limited
Credit Score Impact
Dependent on repayment behaviour; not guaranteed
Complaints and Regulation
Governed by Consumer Credit Act 1974
Jazari £5 Cashback Offer
34.1. Offer Overview:
Make 3 eligible transactions of £5 or more using your Jazari physical or virtual card between the campaign start and end dates, and receive £5 cashback directly into your Jazari account.
34.2. Offer Period: This offer is valid from Wednesday, July 31, 2025 to Monday, August 5, 2025 at 11:59 PM BST.
34.3. Eligibility Criteria
You must have a fully verified Jazari account.
Only users who have not made a transaction with their Jazari card before July 31, 2025 are eligible.
Each of the 3 qualifying transactions must be £5 or more (excluding refunds, reversals, or cancelled payments).
Transactions must be completed within the offer period.
34.4. Cashback Reward
Qualifying users will receive a £5 reward in their Jazari account within 7 business days after the campaign ends. Only one reward per eligible user. The £5 cashback will be credited automatically; no further action is required once eligible.
34.5. Additional Notes. ATM withdrawals, internal transfers, or non-purchase activity do not count toward the 3 eligible transactions.Jazari reserves the right to disqualify transactions that appear to be fraudulent or made with the sole intent to manipulate this offer. Jazari may modify or withdraw the offer at any time without prior notice.
TERMS AND CONDITIONS
Jazari Account and Card
General Terms and Conditions of Use
Effective Date: 2 July 2025
Important: Please read these Terms and Conditions carefully before activating your Jazari Card.
Introduction
1.1. Jazari and Jazari Money is a trading name of Alif Financial Ltd UK, a company registered with Companies House under number 13467148. Alif Financial Ltd is authorised by the Financial Conduct Authority (FCA) as an agent under the Electronic Money Regulations 2011 (Firm Reference Number: 903134). Its registered address is 6 Queensgate Court, 44 Alexandra Grove, London, N12 8HL, United Kingdom.
1.2. Alif Financial Ltd (trading as Jazari Money) operates as an agent of PayrNet Limited, a company registered in England and Wales under company number 09883437. PayrNet Limited is authorised by the FCA under the Electronic Money Regulations 2011 (FCA reference: 900594) to issue electronic money and provide payment services.
1.3. The Financial Services Compensation Scheme does not cover electronic money accounts. This means there is no compensation scheme in place to protect you from losses in the event of insolvency. However, your funds are held in one or more segregated accounts with regulated third-party credit institutions, in accordance with the safeguarding requirements of the Electronic Money Regulations 2011. While these measures aim to protect your funds, there is a small risk that, in the unlikely event of the insolvency of the credit institution holding your safeguarded funds, your money may be at risk.
1.4. The Jazari Card (and Jazari Account) are issued by PayrNet Limited, which is authorised by the FCA under the Electronic Money Regulations 2011 (FCA reference: 900594) to issue electronic money and provide payment services.
1.5. Accepting These Terms and Conditions you accept Terms And Conditions from Railsr: https://cdn.jazarimoney.com/static/tc/railsr-tc.pdf
1.6. The Jazari Card and Jazari Account are promoted by Alif Financial Ltd. The Jazari Card is a Visa debit card. It is not a guarantee card, charge card, or credit card.
1.7. When you apply for a Jazari Card, it will be issued in a specified currency. All references to currency within these terms and conditions refer to the currency of your issued card.
1.8. All Jazari Cards remain the property of Alif Financial Ltd.
1.9. No interest will be paid on your Account Balance.
These terms and conditions are available online at www.jazari.com/terms.
Definitions
In these terms and conditions, the following terms have the meanings set out below:
2.1. Account Balance: The total amount of funds currently held in your Jazari Account and available for use.
2.2. Account Limit: The maximum amount of money that your Jazari Account is permitted to hold at any one time.
2.3. Cash Withdrawal in Pounds in the UK: A withdrawal of GBP from your Jazari Account at a UK cash machine, bank, or Post Office.
2.4. Cash Withdrawal in Foreign Currency Outside the UK: A withdrawal of funds from your Jazari Account in a foreign currency at a cash machine or, where available, a bank located outside the UK.
2.5. Credit Builder: A feature of your Jazari Account that helps you build a credit profile by making timely repayments on products like Remit Now Pay Later, which are reported to credit reference agencies.
2.6. Credit Reference Agencies: Refers to Experian, Equifax, and TransUnion, who collect and provide credit information.
2.7. Customer Service: The Jazari support centre, which can be reached via email at help@jazari.com or through the in-app chat feature.
2.8. Debit Card Load: When you add funds to your Jazari Account using a debit card.
2.9. Debit Card Payment in Foreign Currency: A purchase made using your Jazari Card in a currency other than GBP, whether in-store, online, or over the phone.
2.10. Debit Card Payment in Pounds: A purchase made in GBP using your Jazari Card in-store, online, or over the phone.
2.11. Direct Debit: An arrangement allowing a third party to instruct Jazari to withdraw funds from your account on pre-agreed dates. The amount withdrawn may vary.
2.12. EEA: The European Economic Area, which includes EU member states plus Iceland, Liechtenstein, and Norway.
2.13. Fees: All charges associated with your Jazari Account and Card, as outlined in the Fee Table.
2.14. Fee Table: A table outlining all applicable charges and limits, found in Paragraph 30 of these terms and conditions.
2.15. Issuer: PayrNet Limited (FCA Ref: 900594), who are licensed to issue electronic money and payment services in the UK.
2.16. Jazari App: The official Jazari mobile application that allows you to access and manage your Jazari Account.
2.17. Jazari Card (Primary): As defined in Paragraph 1.2, the main payment card issued to you. Includes any replacement card, where applicable.
2.18. Jazari Card (Additional): An additional card linked to your account, separate from the primary card, and not eligible for Insurance Product coverage.
2.19. Maintaining the Account: The operation of your Jazari Account by Jazari for your use as the account holder.
2.20. Monthly Usage Fee: A fixed charge applied to your Jazari Account on a monthly basis, regardless of whether or how often the account is used, until you request closure.
2.21. PIN: Your Personal Identification Number used to authorise transactions with your Jazari Card.
2.22. Receiving Money from Outside the UK: When funds are sent to your Jazari Account from an account held outside the United Kingdom.
2.23. Recipient: The individual or entity you send money to from your Jazari Account.
2.24. Refusing a Payment Due to Lack of Funds: When a transaction is declined because your Jazari Account does not have sufficient balance.
2.25. Remit Now Pay Later: A lending product offered by Jazari that enables you to send money before paying for the remittance amount in full. Payments are made in instalments, subject to affordability checks.
2.26. Remittance or Remit: The process of sending money from your Jazari Account to another individual, typically overseas, as part of a cross-border transaction.
2.27. Sending Money Outside the UK: A transfer from your Jazari Account to a recipient’s account located outside the United Kingdom, initiated by your instruction.
2.28. Sending Money Within the UK: A transfer from your Jazari Account to another UK-based account as per your instruction.
2.29. Supplier: Any business or merchant that accepts the Jazari Card for goods and services.
2.30. Supplier’s Bank: The acquiring bank or payment processor used by a Supplier to receive payments from your Jazari Card.
2.31. Verification and Identity: The process of confirming your personal details through electronic checks or by submitting identification documents.
2.32. Virtual Card: A non-physical card accessible via the Jazari App, used for online or app-based transactions.
2.33. Website: The official Jazari website at www.jazari.money.
2.34. We / Us / Our: Refers to Jazari or PayrNet Limited, depending on the context, acting alone or together.
2.35. Year: A 12-month period starting from the date your Jazari Card was issued and each subsequent 12-month period.
2.36. You / Your: The individual who opened the Jazari Account and is authorised to use the associated services and card.
Jazari Account
3.1. Your Jazari Account is an e-money account that comes with a Visa debit card.
3.2. This document outlines the general terms and conditions for your Jazari Account and Card. It’s a legal agreement between you and us. Before applying, you must read and agree to these terms. By submitting your application, you confirm acceptance. We’ll then send a confirmation email to the address you provided. By agreeing, you confirm:
3.2.1. All the information you’ve provided is true, accurate, and belongs to you. You’ll update us if your contact details change.
3.2.2. You’re legally able to enter into a binding agreement.
3.2.3. You’ll only use your Jazari Account for the purposes outlined in these terms.
3.2.4. You’re a UK resident, 18 or over, legally in the UK, and able to manage your own actions.
3.2.5. You’re acting on your own behalf, not for anyone else.
3.2.6. You allow us to verify your identity through third-party providers. See our Privacy Policy for details.
3.2.7. You allow us or our partners to carry out a soft credit check.
3.3. You must provide all required info and pass our identity and anti-money laundering checks, as required by law.
3.4. We may decline your application at our discretion and don’t have to provide a reason.
3.5. If your identity is verified and approved, we’ll issue your Jazari Card and provide your account number and sort code.
3.6. Your account has limits on balance, incoming, and outgoing payments. These are listed in the Fee Table.
3.7. You can view and download your account activity anytime through the Jazari App.
3.8. We may charge a Monthly Usage or Subscription Fee, as shown in the Fee Table. This will be automatically deducted from your balance.
3.8.1. If your balance is too low, we may charge a partial fee. Any unpaid amounts may be deducted later when your balance is topped up.
Payments in to your Jazari Account and Payments out
Payments in
4.1. You can add money to your Jazari Account using the following methods: transfers from other banking apps, having your wages or salary paid in, connecting your account via open banking, or using a debit card.
4.2. For details on how often you can top up, any limits, charges, or fees, please refer to the Fee Table.
4.3. When purchasing your Jazari Card, you may use any of the methods listed in 4.1. If you load funds using a debit card, any refunds will be returned to the same debit card used.
4.4. The time it takes for your account to reflect a new balance after a payment depends on the method used and how long it takes the funds to reach Payrnet. If Payrnet receives the funds on a Business Day, your Jazari Account will be updated the same day. If the funds are received on a non-Business Day, the update may occur on the next Business Day.
4.5. Please refer to the Fee Table for a full list of applicable Jazari fees.
Payments out
4.6. Only Jazari Account holders who meet the necessary regulatory requirements are authorised to make payments from their accounts using the methods specified on our website, in the app, or through promotional offers. Jazari and Payrnet reserve the right to verify all payment recipients and may reject transactions based on regulatory concerns. For information about frequency and limits, refer to the Fee Table. For details on fees, see the Fee Information Document.
4.7. You are responsible for ensuring that the recipient’s name, account number, and sort code are correct when making payments within the UK or internationally.
4.8. If you send a payment using incorrect details, we will attempt to help you recover the funds, but we cannot guarantee a successful recovery.
4.9. You can find instructions for making payments in our app, help section, or via in-app chat. To ensure same-day processing for SWIFT payments, you must give instructions by 4 pm on a Business Day. Payments will not be processed on weekends or bank holidays.
4.10. If you make a payment into your account, you cannot use those funds for outgoing payments until Payrnet has updated your Jazari Account balance.
4.11. If you send a payment to another Jazari Account that exceeds the Jazari-to-Jazari limit but is within your general Payment Out limit (as per the Fee Table), it will be treated as a regular Payment Out and charged accordingly.
4.12. You cannot make a Payment Out that would result in a negative balance on your Jazari Account.
4.13. Payments cannot be cancelled once processed. The conditions under which cancellation is possible are listed on the Website and/or App.
4.14. We or Payrnet may refuse to make a payment if:
4.14.1. It does not comply with these terms or the information on the Website or App;
4.14.2. Applicable fees would result in a negative balance;
4.14.3. The recipient is subject to legal restrictions or Payrnet does not support payments to that organisation.
4.15. If you suspect an error in a payment, please contact us through the Website or in-app chat.
4.16. If incorrect payment details were provided or you report an error more than 13 months after the transaction, we will not issue a refund but will try to trace the funds. You may be charged reasonable fees to cover our costs.
4.17. Details of charges, payment frequencies, and limits are set out in the Fee Table.
4.18. You must ensure your Jazari Account has enough funds to cover any payment and associated fees. If there are insufficient funds, the payment will not be processed.
4.19. We accept international payments into your Jazari Account. Fees for such payments are outlined in the Fee Table.
International Remittances
This section outlines the terms that apply specifically to the international money transfer services provided by Jazari.
5.1. Offer Rate: The exchange rate applicable to your international remittance will be provided at the time of transaction initiation. This is referred to as the "Offer Rate." The Offer Rate is time-sensitive and may be subject to change based on market conditions. The rate displayed and accepted at the time of confirming your transaction is the rate that will apply.
5.2. Cost of Transaction: Each international transfer may be subject to a transaction fee, which will be clearly displayed before you confirm the transaction. Additional charges may also apply, including (but not limited to):
5.2.1. Third-party bank fees
5.2.2. Correspondent or intermediary bank charges
5.2.3. Local taxes and levies imposed by the destination country
5.3. Jazari is not responsible for any deductions or fees imposed by receiving financial institution or other third-party financial institutions involved in the transaction.
5.4. Statuses (Declined / Completed / Pending): Each remittance transaction will be assigned a status visible within your account:
5.4.1. Pending: The transaction has been initiated but is still being processed.
5.4.2. Completed: The funds have been successfully delivered to the designated recipient account or cash pick-up point.
5.4.3. Declined: The transaction could not be processed. Possible reasons include insufficient funds, regulatory restrictions, compliance flags, or failed recipient validation.
5.5. Jazari will notify you via app notification or email when the status of your transaction changes.
5.6. Settlement time: The estimated delivery time for international remittances varies by destination country, payout method (e.g., bank deposit, mobile wallet, cash pickup), and regulatory requirements.
5.6.1. Typical processing times range from minutes to 24 hours, but this is not guaranteed.
5.6.2. Delays may occur due to public holidays, recipient financial institution processing times, compliance reviews, or technical issues.
5.7. Jazari does not accept liability for delays outside our direct control.
5.8. Help Request: If you have a question or concern about a transaction, you may submit a Help Request through the following channels:
5.8.1. In-app Help Center: Navigate to Support > Help with a Transaction or open a transaction details and ask for Help.
5.8.2. Email: support@jazari.com
5.8.3. We aim to acknowledge all help requests within 24 hours and resolve most cases within 5 business days, depending on complexity.
5.9. Transaction Monitoring: Jazari applies automated and manual transaction monitoring to detect fraud, money laundering, and other prohibited activities. As part of this service:
5.9.1. Certain transactions may be paused, flagged, or reviewed for further checks.
5.9.2. Jazari may request additional documents or information before releasing funds.
5.9.3. Transactions deemed suspicious may be declined or reported to relevant authorities as required by law.
5.9.4. By using our service, you consent to this level of transaction monitoring and understand that processing times may be affected by compliance checks.
5.10. Rollbacks: In certain scenarios, Jazari may reverse (rollback) a transaction after it has been initiated. Scenarios include but are not limited to:
5.10.1. Regulatory or legal obligation
5.10.2. Fraudulent activity detected after initiation
5.10.3. Technical errors (e.g., duplicate transactions)
5.10.4. Recipient account issues (e.g., closed account, invalid details)
5.10.5. Where a rollback occurs:
5.10.5.1. Funds may be returned to your Jazari Current account or original funding source.
5.10.5.2. Exchange rate differences may apply; Jazari will not compensate for currency losses due to rollbacks.
5.10.5.3. Transaction fees may be non-refundable unless the rollback is due to a Jazari error.
5.10.6. For any questions regarding rollbacks, please contact our Support Team.
Remit Now Pay Later
Remit Now Pay Later (RNPL) allows eligible customers to complete an international remittance transaction immediately while deferring payment to a later date. This service is subject to credit approval and is provided in partnership with SteadyPay.
6.1. Loan is Provided by SteadyPay: All RNPL loans are provided by SteadyPay Ltd, a third-party lender regulated under applicable financial services laws. Jazari facilitates access to the RNPL option but is not the lender and does not make credit decisions.
6.2. By choosing RNPL, you agree to SteadyPay’s loan terms, which will be presented at the time of the first loan offer and before you confirm the transaction.
6.3. How RNPL Works:
6.3.1. At the time of remittance checkout, if you’re eligible, you’ll see a Remit Now Pay Later payment option.
6.3.2. If you select RNPL, SteadyPay will fund the remittance which will be processed to your dedicated account.
6.3.3. You’ll then enter a repayment agreement with SteadyPay outlining the amount, repayment date, and any applicable fees or interest.
6.3.4. Jazari will process the remittance as normal and deliver the funds to your chosen recipient.
6.3.5. Your obligation to repay SteadyPay starts from the moment you confirm the RNPL transaction.
6.4. Personalized Offer Based on Transaction History and Scoring: Eligibility for RNPL and the loan amount offered are based on:
6.4.1. Your historical remittance activity on Jazari
6.4.2. Your repayment behavior on previous loans (if applicable)
6.4.3. Creditworthiness checks, affordability scoring, and internal risk assessments performed by SteadyPay
6.4.4. Jazari has no influence over your credit scoring or loan approval decision.
6.5. Only Available in the Remittance Flow: RNPL is only available as part of the international remittance flow on the Jazari app. You cannot use RNPL as a general-purpose loan or for any non-remittance transactions.
6.6. The RNPL offer will appear at checkout if you are eligible for that specific transaction.
6.7. Rollback if Something Goes Wrong: If the underlying remittance funded via RNPL is:
6.7.1. Declined
6.7.2. Reversed
6.7.3. Fails for any technical or compliance reason
6.8. Jazari will initiate a rollback. In this case:
6.8.1. All funds including your own remittance amount and loan issued for the remittance will be credited to your account.
6.8.2. If funds were already drawn from SteadyPay and the loan was registered, you will be liable for loan repayment.
6.8.3. If a rollback occurs after funds are delivered to the recipient, you remain responsible for repaying the loan.
6.9. Repayment Methods: You can repay your RNPL loan in one of the following ways:
6.9.1. Manual In-App Payment: Log in to your Jazari app, navigate to the RNPL section, and click the "Repay Now" button to settle your balance.
6.9.2. Money Transfer to Your RNPL Ledger: Transfer the repayment amount to your dedicated RNPL repayment account (details provided in-app).
6.10. It is your responsibility to ensure that repayments are made by the due date specified in your loan agreement with SteadyPay.
6.11. Late Fee: If you fail to repay your RNPL loan on time:
6.11.1. A late fee may be applied as per SteadyPay’s loan terms and conditions.
6.11.2. Continued non-payment may lead to further action including:
6.11.2.1. Negative impact on your creditworthiness
6.11.2.2. Debt recovery actions
6.11.2.3. Restrictions on future use of RNPL or other Jazari services
6.11.3. For full details on late fees and repayment schedules, please refer to SteadyPay’s Loan Agreement presented during the transaction and section 33 below.
Use of the Jazari Card and Jazari Account
7.1. The Jazari Card is a Visa debit card that can be used to pay for goods and services at any supplier that displays the Visa Acceptance Mark. You can use the card to pay in full or in part.
7.2. You must activate your Jazari Card using the steps provided in the app or on the website once you receive it.
7.3. You must not spend more than the available balance in your Jazari Account. Your balance will be reduced by the value of each transaction. If any transaction exceeds your available balance or applicable limit (such as the ATM withdrawal limit), it will be declined.
7.4. You can use your Jazari Visa Card at ATMs and with suppliers around the world.
7.5. We may request details or proof of the source of any funds deposited into your account. Your Jazari Account and Card may be suspended while we conduct inquiries. We aim to resolve such matters quickly but cannot guarantee a specific timeline.
7.6. We may also suspend your Jazari Account and Card if we believe it is being misused.
You may be required to provide documents to help us investigate.
7.7. Your Jazari Card may be used for purchases in person, online, or over the phone. It can also be used to withdraw cash at ATMs.
7.8. You must not use your Jazari Card for the following:
7.8.1. Cash transactions other than ATM withdrawals (e.g. cash advances, money orders, travellers’ cheques, or currency exchange)
7.8.2. Illegal transactions
7.8.3. Transactions restricted on our website or app
7.8.4. Business or commercial use
7.9. You cannot use your Jazari Card where suppliers cannot verify that your account has sufficient balance (e.g., some transactions on trains, ships, or during flights).
7.10. We may suspend or close your account or block your card or PIN for the following reasons:
7.10.1. Concerns about the security of your account, card, or PIN
7.10.2. Suspected unauthorised or fraudulent use
7.10.3. Abusive behaviour toward our staff
7.11. We will notify you before doing so when possible, or as soon as reasonably possible afterward, unless doing so would breach security or legal obligations.
7.12. We are not responsible for the quality, safety, or delivery of goods or services purchased using your Jazari Account or Card, or for suppliers failing to accept the card.
7.13. If you breach any part of Section 7, we may suspend or close your account permanently.
APP Fraud
8.1. This section is governed by Payrnet’s terms. “Authorised Push Payment” (APP) means a payment you initiate via Jazari as an agent of Payrnet. “Consumer” means an individual. “Rules” refers to the APP fraud reimbursement rules set by the Payment Systems Regulator.
8.2. If you believe you have been a victim of APP fraud, report the incident and related payments to us as soon as possible.
8.3. If eligible under the Rules, we will assess your APP fraud claim and, subject to clause 8.4, notify you of the outcome and reimburse any applicable amount (less deductions) within five business days.
8.4. We may pause the five-day timeline if we need more information to assess your claim. However, we must complete the assessment within 35 business days from when the claim was submitted.
8.5. You may not receive a refund if you fail to meet the eligibility criteria, including:
8.5.1. Not responding to reasonable requests for information
8.5.2. Refusing to let us report your claim to authorities
8.5.3. Being grossly negligent in authorising the payment
8.5.4. Ignoring interventions made to stop the payment
Transactions
9.1. Any use of your Jazari Account, Card, card number, or PIN will be treated as your consent to the transaction.
9.2. Transactions are considered received at the time we get the order. If received after 4:00 PM or on a non-Business Day, the order is considered received on the next Business Day.
9.3. Once a transaction is authorised, it cannot be cancelled. You are responsible for the transaction.
9.4. We may refuse or suspend a transaction due to system issues or for the following reasons:
9.4.1. It would exceed your account balance
9.4.2. It would exceed your account/card limits
9.4.3. Compliance with payment network rules
9.4.4. Compliance with laws or best practices
9.5. If a payment is made to your card by mistake, we may return the funds. If you dispute that it was a mistake, we may share your details with the other provider to resolve the issue.
Foreign Currency Transactions
10.1. You can use your Jazari Card for transactions in currencies other than your card’s base currency. Fees for overseas ATM use are in the Fee Table.
10.2. If you spend in a different currency, the amount will be converted to your card’s currency at the wholesale or government-set exchange rate. A fee will apply (see Fee Table).
10.3. Exchange rates may change. The rate used at the time of transaction may differ from the rate when the FX fee is applied. Your statement will show the exchange rate and fee.
10.4. You will not be charged fees when sending payments to individuals in the EEA, regardless of the transfer currency.
Checking Your Balance
11.1. You can check your card balance and transaction history at any time using the Jazari App.
Managing Your Balance
12.1. You must manage your account balance within the set limits.
12.2. You must ensure payments into your account do not exceed your balance limit.
12.3. If a payment exceeds your balance limit, it will be returned to the sender. We are not liable for any losses caused by this return.
12.4. You are responsible for ensuring your account has enough funds to cover all outgoing payments.
When Your Card Expires
13.1. Your card’s expiry date is printed on it. You must not use the card after this date.
13.2. If your card is renewed, these terms continue to apply.
13.3. If you choose not to renew, you can still use your account.
Redemption
14.1. If your account is inactive for 12 months, it will be closed. You can request your balance to be returned for up to 6 years after closure. After that, unclaimed funds are forfeited. Proof of account ownership may be required.
Third Party Providers (TPPs)
15.1. You may give consent to a regulated Third Party Provider to access your Jazari Account and initiate payments.
15.2. You must report any unauthorised or incorrect transactions so we can prevent further issues and provide refunds if eligible.
15.3. Check whether a TPP is authorised before using its services.
15.4. We may block TPP access if we believe the provider is unauthorised or fraudulent. We’ll inform you unless doing so would pose security or legal risks.
Liability
16.1. Nothing limits your or our liability for fraud, negligence, or actions that cannot be lawfully limited.
16.2. We’re only liable for losses that are foreseeable and result directly from a breach of these terms.
16.3. Our liability is also limited as follows:
16.3.1. We are not liable for events outside our control
16.3.2. If your card is faulty due to our fault, we’ll either replace it or refund your balance
16.3.3. We’ll refund you if we deduct money in error
16.3.4. In all other cases, we’ll refund your balance
16.3.5. We are not liable if a person refuses to accept your card
16.4. These limits also apply to our partners (Visa, contractors, etc.).
Cardholder Liability and Authorisations
17.1. You must sign your card upon receipt and keep it safe.
17.1.1. Do not let others use your card
17.1.2. Do not share or record your PIN in an obvious way
17.1.3. Only share card/PIN details for legitimate transactions
17.2. Treat your card like cash. If it is lost or stolen:
17.2.1. Block the card via the app
17.2.2. Report it via chat or email
17.2.3. If requested, confirm in writing. If you recover the card after reporting it, destroy it and notify us. A replacement fee may apply.
17.3. You may not be liable for unauthorised use unless:
17.3.1. You gave consent or acted carelessly
17.3.2. You acted fraudulently
17.4. You may be liable up to £35 for losses due to a lost or stolen card unless the issue was due to your gross negligence or fraud. We may report suspected fraud to the authorities.
17.5. If there is a transaction error, contact us through the app or website.
17.6. We may block your card if its use may breach these terms or if there is suspected criminal activity.
Changing These Terms
18.1. We may update these terms by notifying you via email or through the app.
18.2. Changes may be made to:
18.2.1. Comply with laws or regulations
18.2.2. Make minor technical adjustments
18.2.3. Add new products or services
18.3. These changes take effect immediately upon notice.
18.4. For other changes, we will give 60 days’ notice. If you continue using your account after this period, you accept the changes. You may object, in which case your account will be closed.
18.5. The latest terms will be available at www.jazari.com/terms.
Cancellation Rights
19.1. If you change your mind about having the Jazari Account and Jazari Card, you can close your Jazari Account within 14 days of receiving confirmation of your application being approved. You can do this by contacting us via the Website or App.
You will not be charged for closing your Jazari Account and cancelling your Jazari Card during this period.
We will refund your Account Balance and any Fees you have paid, but not any money already spent on transactions.
If you have breached any terms, we may require you to meet related obligations before refunding remaining funds.
19.2. You may close your Jazari Account and cancel your Jazari Card at any time after the 14-day period, subject to an account closure fee (see Fee Table).
To do so, contact Customer Services and cut your Jazari Card in half through the signature box, magnetic strip, and chip.
19.3. Before your account can be closed, you must ensure your Account Balance is cleared.
Any remaining balance must be transferred to a UK account in your name.
We may request proof of ownership of the recipient account.
If you do not provide this on time or we are not satisfied, we may return the remaining balance to its original funding source.
19.4. If you have used the Remit Now, Pay Later service or other lending facilities, all outstanding balances must be fully repaid before account closure.
This includes interest, fees, and scheduled repayments.
We may delay or decline account closure until all obligations are satisfied.
19.5. Once all criteria in clauses 19.3 and 19.4 are met, your account will be closed within five Business Days of your request.
Ending the Agreement and Account Closure
20.1. We may terminate this Agreement at any time. Unless there are exceptional circumstances—such as abuse of staff, breach of these terms and conditions, or legal requirements—we will provide at least 60 days’ prior notice.
20.2. We may terminate this Agreement and close your Jazari Account for reasons including, but not limited to:
20.2.1. The Agreement or your Jazari Card has expired
20.2.2. You breach a significant provision of the Agreement, or repeatedly breach it and fail to resolve the matter in a timely manner
20.2.3. You act in a threatening, abusive, or otherwise inappropriate manner toward our staff or representatives
20.2.4. You fail to pay any fees or charges incurred, or do not repay a negative balance on your Jazari Account
20.3. We may also close your Jazari Account and cancel your Jazari Card immediately if we suspect fraud, misuse, or have other security concerns, or are required to do so by law.
20.4. Your Jazari Account may be closed if you operate it in a way that is considered non-standard for personal accounts — such as using it solely for gambling or business purposes.
20.5. You may terminate this Agreement at any time by contacting us via the methods described on the Website or in the App. Termination is subject to the closure conditions outlined in paragraphs 20 and 14.
20.6. Upon the initiation of account termination, all payment mandates (including Direct Debits) originating from your Jazari Account will be cancelled. Any incoming payments will be returned to the sender.
20.7. We may return any remaining funds either to the original sender or to you, the Account Holder, in accordance with paragraph 20.3.
20.8. If a payment is being processed at the time your account is being closed, it may still go through. It is your responsibility to make alternative arrangements for incoming or outgoing payments. We do not accept liability for payments made or missed during this period.
20.9. If you do not redeem any remaining balance within six years of your Jazari Card’s expiry date, the Agreement will be terminated.
20.10. If you waive your remaining Account Balance upon closure, the funds will be transferred into an account held by us and your Jazari Account will be closed.
General
21.1. By entering into this Agreement, you agree that we may use your information as outlined in the How We Use Your Information.
21.2. We may monitor and/or record phone calls between you and us or any of our service providers.
21.3. We may also record all communications with Jazari, including interactions via social media.
21.4. You must provide us with a valid email address, postal address, and phone number, and keep these details up to date.
We may use your email address to issue notices or important information related to your Jazari Account and Card.
21.5. We may transfer our rights and/or obligations under these terms to another party.
If we do so, we will inform you beforehand, and you may choose to close your Jazari Account before the transfer takes effect.
21.6. You are not permitted to transfer your rights or obligations under this Agreement to anyone else.
21.7. If we delay enforcing any part of this Agreement, we do not waive the right to enforce it later.
21.8. If any part of these terms is found to be unenforceable, the rest of the Agreement will remain in effect.
21.9. If any term becomes illegal, invalid, or otherwise unenforceable, it shall not affect the validity of the remaining terms.
21.10. No one other than a party to this Agreement may enforce any term under the Contracts (Rights of Third Parties) Act 1999.
21.11. These terms apply regardless of how you access your Jazari Account (via Website, App, or any other method).
21.12. The language of this Agreement is English, and all communications will be in English.
21.13. This Agreement is governed by English law.
If you are a consumer, you may also have the right to bring legal action in the courts of your home country.
If no such right applies, you agree to the non-exclusive jurisdiction of the courts of England and Wales.
Intellectual Property
22.1. We own or license all intellectual property rights in the Website, App, Jazari Account, and any associated materials. These works are protected by copyright and all rights are reserved.
22.2. "Jazari" and the Jazari logo are trademarks of Alif Financial Ltd. Any unauthorised use of these trademarks may lead to legal action.
22.3. Jazari.money is our official URL. You may not use this or any other Jazari-owned URL on any platform without our written consent.
22.4. Any third-party data licensed to Credit Peers is provided for use exclusively in Jazari’s internal systems.
Payment Services Information
23.1. This section applies only if the Supplier’s bank is located within the European Economic Area (EEA), and the payment services involved are conducted in Euro or the currency of an EEA member state.
23.2. We will ensure that transactions or refunds (including cancellations) are processed according to the following timescales:
Type of Transaction
Timescale
Transactions in a currency other than Euro or Pounds Sterling, or involving more than one currency
By the end of the fourth Business Day after the transaction or payment order is received
By the end of the fourth Business Day after the transaction or payment order is received
By the end of the fourth Business Day after the transaction or payment order is received
23.3. If you authorise a payment using your Jazari Card before knowing the exact amount (e.g. hotel, fuel), you may be entitled to a refund if the final charge is unexpectedly high. You must notify us within eight weeks of the transaction being deducted. You will not be eligible for a refund if you were notified of the amount at least four weeks in advance and you consented to the transaction.
23.4. Upon receiving your refund request under paragraph 23.3, we may request additional information to assess the claim. Within 10 Business Days of receiving your request (or additional information, if needed), we will either issue a refund or provide a written explanation for refusal.
23.5. We are responsible for correctly executing your transaction unless we can prove that the Supplier’s bank received it. If so, the Supplier’s bank becomes responsible. You may ask us to trace the payment and we will inform you of the outcome.
23.6. If the transaction was initiated by the Supplier, the Supplier’s bank is responsible for correctly transmitting the payment details. If it is proven that the Supplier’s bank was not at fault, we will take responsibility.
23.7. If we deduct an incorrect amount or process an unauthorised transaction from your Account Balance, we will rectify the error. For unauthorised transactions, we will refund the full amount and treat it as if it never occurred. You must report such errors as soon as possible and no later than 13 months from the transaction date. Failure to do so may result in us not being liable.
23.8. If a refund is due for an unauthorised transaction, we will process it by the end of the next Business Day.
23.9. We are not liable if you provide incorrect payment details for a transaction. However, we will make reasonable efforts to recover the funds.
23.10. If a payment within the EEA arrives later than expected, and you are eligible to make payments from your Jazari Account, you may request that we ask the receiving financial institution to treat it as if it had been made on time.
23.11. For card-based payments where the exact amount is not known at the time of authorisation (e.g. fuel, hotels), we will not block funds unless you authorise the exact amount. We will release blocked funds promptly once the actual amount is confirmed and we receive the corresponding payment instruction.
Complaints and How to Contact Us
24.1. A complaint is any expression of dissatisfaction relating to our services. We aim to resolve complaints within 15 Business Days of receipt. In exceptional cases, it may take up to 35 Business Days, and we will notify you if that applies.
24.2. If you have a complaint or need to contact us, please use the contact methods listed on our Website and/or App. We are committed to handling all complaints fairly and promptly.
24.3. If your complaint is not resolved to your satisfaction, you may refer it to the Financial Ombudsman Service (FOS). If you do not receive a final response within 15 Business Days, or if the response is unsatisfactory, you may escalate to the FOS within six months. Contact details for the FOS:
Address: Financial Ombudsman Service, Exchange Tower, London, E14 9SR
Phone (UK landlines): 0800 023 4567
Phone (UK mobiles): 0300 123 9123
International: +44 20 7964 0500
24.4. Escalating your complaint to the FOS will not affect your right to pursue legal action.
Contacting You in an Emergency
25.1. In the event of suspected fraud or a security threat (unless restricted by law), we may need to urgently contact you. In such cases, we may send a text message if we determine it is the fastest way to reach you. We will also provide information to help you reduce risk associated with your Jazari Account or Card.
25.2. We will use the most recent contact details you have provided. It is your responsibility to promptly update your personal and contact details.
How We Use Your Information
26.1. We may share your information with third parties who conduct identity checks via credit reference agencies. These checks are for identity verification purposes only and do not affect your credit score.
26.2. We may conduct soft credit checks to assess eligibility for credit products. These do not influence decisions via automated means.
26.3. If we cannot verify your identity electronically, we may request physical documents as evidence.
26.4. Credit reference agencies may match the details you provide against public or private databases. “Unrecorded enquiries” for identity purposes do not affect your credit rating or are visible to lenders.
26.5. You have a legal right to request the name(s) of credit reference agencies used—please contact us via the Website or App.
26.6. You have the right to request access to your personal data. We may charge a fee for this.
26.7. Credit reference agencies may share data with us to help prevent fraud, money laundering, or terrorism. Data may be used for evaluating credit or insurance applications, job screening, or compliance with laws like the UK Data Protection Act 1998 or General Data Protection Regulation (EU 2016/679).
26.8. We may use:
26.8.1. Information provided by you, including phone numbers used to contact us
26.8.2. Information obtained from credit reference agency searches
26.8.3. Payment and transaction details
26.8.4. Information from authorised third parties
26.9. We may use your data to:
26.9.1. Perform credit checks to manage your account
26.9.2. Manage policies, agreements, or correspondence
26.9.3. Operate and improve our business
26.9.4. Contact you (if you consent) about other relevant products or services
26.9.5. Prevent fraud, money laundering, and financial crime
26.9.6. Comply with legal or regulatory obligations
26.10. We may disclose your data:
26.10.1. To employees or agents working on our behalf
26.10.2. To organisations backing our products
26.10.3. To payment systems we use
26.10.4. To authorities (including outside the UK) to prevent terrorism
26.10.5. To assignees of our rights or obligations
26.10.6. To third-party debt collectors if your account goes negative
26.10.7. To anyone you authorise us to share information with
26.11. Processing may involve transferring your data outside of the EEA, including to the USA. We are responsible for ensuring appropriate safeguards.
26.12. We retain your information only as long as legally necessary.
Fee Table
Account Provider: Jazari Limited
Account Name: Jazari Visa Debit Account
This document outlines the fees associated with key services tied to your Jazari Visa Debit Account. It is designed to help you compare fees with those offered by other providers.
Please note: additional fees may apply for services not listed here. See our full Terms and Conditions for more detail. A free glossary of terms used in this table is available upon request.
Card-Related Fees
Service
Fee
Issuance of Jazari Visa Card (dispatched upon successful account verification). Delivery methods subject to availability.
Virtual Card: Free
Physical Card: £5.99
Additional Card Fee (up to a maximum of 3 cards)
Virtual Card: £0.99
Physical Card: £5.99
Card Replacement Fee
Physical Card: £5.99
Debit card payment in GBP (Pounds Sterling)
Free
Debit card payment in foreign currency
£0.99 or 2% of the transaction amount, whichever is greater
ATM cash withdrawal in GBP (UK)
£0.99
ATM cash withdrawal in foreign currency (outside UK)
£0.99
Money Movement – Add Money
Service
Fee
Bank Transfers (UK Faster Payments & SEPA)
First transfer per month: Free
Additional transfers: £0.49
Debit Card Load
£0.20
Open Banking
Free
PayPoint Cash Deposits
Not Available
Money Movement – Send Money
Service
Fee
Bank Transfers (UK Faster Payments & SEPA)
First transfer per month: Free
Additional transfers: £0.49
Own Account Bank Transfer (1st Party)
£0.20
Internal Transfers (Jazari to Jazari)
Free
Remittance
Service
Fee
Remittance (international transfers)
Free
Remit Now, Pay Later
Feature
Details
Feature
10%
Monthly Interest Rate
30 days
Payback Period
None. All charges included within the interest rate.
Limits Table
Your use of our Services may be subject to certain limits, including the disablement of certain transaction types and spending limits. We and the Payrnet have the right to review and change the limits on the Services at any time. You will be notified of any such changes via the Jazari app / Website.
Contactless Payment Limits
Limit Type
Value
Single Payment Volume
£100
Rolling Transaction Count
5 transactions
Cumulative Volume
£300
Note: Limits reset once a chip & PIN transaction is performed.
ATM Withdrawal Limits
Limit Type
Value
Single Withdrawal Volume
£250
Daily Volume (24 hours)
£1,000
Daily Withdrawal Count
10 withdrawals
Weekly Volume (7 days)
£7,000
Weekly Withdrawal Count
24 withdrawals
Monthly Withdrawal Count (30 days)
120 withdrawals
Country Restrictions
Card transactions are blocked in the following countries:
Afghanistan, Belarus, Burkina Faso, Central African Republic, Congo (DRC), Cote D’Ivoire, Cuba,Gaza Strip, Guinea Bissau, Haiti, Iran, Iraq, Kosovo, Libya, Mali, Myanmar, North Korea, Russia, Somalia, South Sudan, Sudan, Syria, Western Sahara, West Bank (Occupied), Venezuela, Yemen and Zimbabwe.
Transactional Add-ons
29.1. We reserve the right to amend these transactional add-on terms at any time without prior notice.
29.2. Such amendments will take effect immediately upon implementation and will be available for review in your Jazari Account from the date of amendment.
29.3. You will be deemed to have accepted any such amendments by continuing to use your Jazari Card or Account unless you notify us of an objection within five (5) Business Days.
29.4. If you notify us that you do not accept such amendments, the Agreement will terminate immediately, and your Jazari Account will be closed in accordance with Section 20.
Virtual Cards
30.1. Upon successful account creation, you will automatically be issued a Virtual Card.
30.1.1. This Virtual Card will be available for immediate use upon activation of your Jazari Account.
30.1.2. You may choose to order a physical card at any time, subject to the provisions of Section 2.
30.2. You will have access to your Virtual Card details within the Jazari mobile and web applications.
30.3. Your Virtual Card may be used exclusively for online transactions.
30.4. You cannot use your Virtual Card for point-of-sale (POS) transactions or ATM cash withdrawals.
‘Know Your Customer’ (KYC) Review
31.1. Jazari is legally required to monitor customer activity and transactions on an ongoing basis through a process known as ‘Know Your Customer’ (KYC) review.
31.2. To meet its regulatory obligations under Anti-Money Laundering (AML) laws, Jazari enforces ongoing due diligence checks on its entire customer base, not just at the onboarding stage.
31.3. KYC refreshers will typically be conducted on a 12–24 month cycle. You will be notified via the Jazari app when a KYC refresher is due.
31.4. Failure to adequately complete a required KYC refresher may result in account termination, in accordance with Section 19.1.
Jazari Referral Program and Rewards
32.1. Earning Rewards:
32.1.1. Upon joining the waitlist, you will receive a unique referral code.
32.1.2. For each successful referral (defined as a user who signs up using your code), you will earn a £10 reward.
32.1.3. Rewards are not cash and cannot be used for purchases. They may only be redeemed against features within the Jazari app once it is live.
32.2. Using Rewards:
32.2.1. You may redeem one £10 reward per month. There is no limit to the number of rewards you may earn.
32.2.2. Rewards may be applied toward the following features (subject to corridor availability):
32.2.2.1. Loan Fee Waiver – Waive fees on Remit Now Pay Later loans.
32.2.2.2. 1% Cashback – Earn cashback on in-store, online, or international debit card spending.
32.2.2.3. No-Fee International Transfers – Waive international remittance fees.
32.2.2.4. Super Remittance Boost – Enhance the value of your remittance on eligible corridors.
32.3. Rewards expire if unused within 24 months of becoming available, as governed by Section 33.4.
32.4. Reward Limitations:
32.4.1. Only one £10 reward may be redeemed per calendar month.
32.4.2. Rewards are valid for 24 months from the date of your first successful remittance.
32.4.3. The availability of specific rewards depends on the corridor selected for your remittance.
32.5. Activation Requirements: To activate and redeem rewards, the referrer must:
32.5.1. Order and activate a physical debit card.
32.5.2. Complete three transactions of at least £5 each, or complete one Remit Now Pay Later or remittance transaction of £300.
32.5.3. Ensure that each referred person signs up, orders a card, and completes one transaction of £10 or a Remit Now Pay Later/remittance transaction of £300.
32.6. Maintaining Eligibility:
32.6.1. You must repay any loans obtained under the Remit Now Pay Later program on time to continue redeeming and using earned rewards.
32.7. Loan Provision:
32.7.1. All loans under the Remit Now Pay Later program are issued and managed by Jazari’s licensed lending partner in Section 33.
Terms of Credit
Jazari £5 Cashback Offer
34.1. Offer Overview:
Make 3 eligible transactions of £5 or more using your Jazari physical or virtual card between the campaign start and end dates, and receive £5 cashback directly into your Jazari account.
34.2. Offer Period: This offer is valid from Wednesday, July 31, 2025 to Monday, August 5, 2025 at 11:59 PM BST.
34.3. Eligibility Criteria
You must have a fully verified Jazari account.
Only users who have not made a transaction with their Jazari card before July 31, 2025 are eligible.
Each of the 3 qualifying transactions must be £5 or more (excluding refunds, reversals, or cancelled payments).
Transactions must be completed within the offer period.
34.4. Cashback Reward
Qualifying users will receive a £5 reward in their Jazari account within 7 business days after the campaign ends. Only one reward per eligible user. The £5 cashback will be credited automatically; no further action is required once eligible.
34.5. Additional Notes. ATM withdrawals, internal transfers, or non-purchase activity do not count toward the 3 eligible transactions.Jazari reserves the right to disqualify transactions that appear to be fraudulent or made with the sole intent to manipulate this offer. Jazari may modify or withdraw the offer at any time without prior notice.
33.1. The Jazari Remit Now Pay Later feature allows you to access short-term credit to remit funds and potentially build a positive credit history through on-time repayments. This feature is powered by SteadyPay Limited, a regulated credit provider.
33.2. By using the Remit Now Pay Later feature, your loan repayments, including any associated interest or fees, may be reported to Credit Reference Agencies (CRAs) to help you demonstrate repayment behaviour.
33.3. This feature is subject to a separate credit agreement between you and SteadyPay Limited. You must accept that agreement and its specific terms and conditions in order to access this credit product. Jazari facilitates this process but is not a lender.
33.4. Credit Provider: SteadyPay Limited
33.4.1. SteadyPay Limited is a company registered in England and Wales (company number 10713752) with a registered address at 128 City Road, London, EC1V 2NX.
33.4.2. SteadyPay Limited is authorised and regulated by the Financial Conduct Authority (FCA) under FRN 789333 for the provision of Consumer Credit and Credit Information Services.
33.4.3. You must enter into a credit agreement with SteadyPay Limited for any credit extended under the Remit Now Pay Later service, including subscription or loan repayments.
33.4.4. This agreement is governed by the Consumer Credit Act 1974. Full details of the agreement, including how to make a complaint or withdraw from the agreement, are provided by SteadyPay as part of the application process.
33.4.5. Alif Financial Limited (FRN 551245) acts as an authorised representative and introducer of SteadyPay Limited. Jazari is permitted to assist with the administration of these credit products.
33.5. Credit Scoring and Reporting
33.5.1. Use of the Remit Now Pay Later feature may help build your credit profile through reported repayments to Credit Reference Agencies. However, credit outcomes may vary based on your repayment behaviour and the CRA's scoring models.
33.5.2. There is no single credit score in the UK. Each CRA uses different methods, formulas, and data inputs. Therefore, the impact of using this product on your credit score may differ between agencies.
33.5.3. SteadyPay Limited is solely responsible for the submission of your credit data to CRAs. Jazari does not influence, alter, or accept liability for the accuracy of credit reporting by SteadyPay.
33.5.4. Use of the Remit Now Pay Later feature does not guarantee an improvement to your credit score.
33.6. Summary of Key Credit Terms
Feature
Description
Provider
SteadyPay Limited
FCA Authorisation
FRN 789333
Introducer
Alif Financial Limited (FRN 551245)
Consumer Credit Agreement
Required
Reporting to CRAs
Conducted by SteadyPay Limited
Credit Score Impact
Dependent on repayment behaviour; not guaranteed
Complaints and Regulation
Governed by Consumer Credit Act 1974