PRIVACY POLICY

PRIVACY POLICY

At Jazari, we are committed to protecting and respecting your privacy. This policy explains how we collect, use, share, and protect your personal data when you use our products and services.

  1. About us

Jazari and Jazari Money is a trading name of Alif Financial Ltd UK, a company registered with Companies House under number 13467148. Alif Financial Ltd is authorised by the Financial Conduct Authority (FCA) as an agent under the Electronic Money Regulations 2011 (Firm Reference Number: 903134). Its registered address is: 6 Queensgate Court, 44 Alexandra Grove, London, N12 8HL, United Kingdom.

Alif Financial Ltd (trading as Jazari Money) operates as an agent of PayrNet Limited, a company registered in England and Wales under company number 09883437. PayrNet Limited is authorised by the FCA under the Electronic Money Regulations 2011 (FCA reference: 900594) to issue electronic money and provide payment services.

The Financial Services Compensation Scheme does not cover electronic money accounts. This means there is no compensation scheme in place to protect you from losses in the event of insolvency. However, your funds are held in one or more segregated accounts with regulated third-party credit institutions, in accordance with the safeguarding requirements of the Electronic Money Regulations 2011. While these measures aim to protect your funds, there is a small risk that, in the unlikely event of the insolvency of the credit institution holding your safeguarded funds, your money may be at risk.

The Jazari Card and Jazari Account are issued by PayrNet Limited, which is authorised by the FCA under the Electronic Money Regulations 2011 (FCA reference: 900594) to issue electronic money and provide payment services.

If you have any questions or requests regarding your personal data, you can contact us at: privacy@jazari.money

  1. What data we collect

  1. What data we collect

We may collect and use the following types of personal data:

Information you provide directly:

  • Name, date of birth, address

  • Contact information (email, phone number)

  • Identification documents (e.g., passport, utility bill)

  • Bank account and card details

  • Employment and income details (if applying for RNPL)

  • Any data you enter into our apps, forms, or communications

Information we collect automatically:

  • IP address, device details, and browser type

  • Usage data (clicks, page views, time spent)

  • Transactional data (payment amount, recipient details, time, location)

Information from others:

  • Open Banking data from your linked accounts (via Bud)

  • Credit scoring and financial wellness data (via SteadyPay)

  • Identity verification data (via Onfido)

  • Cross-border remittance data (via Terrapay)

We do not collect biometric data.

  1. Legal basis for processing

  1. Legal basis for processing

We use your personal data under the following legal grounds:

  • Contractual necessity: To deliver services and fulfill our agreement with you

  • Legal obligation: To comply with financial regulations and anti-money laundering laws

  • Legitimate interest: To improve our services, prevent fraud, and understand our users

Consent: Where required (e.g., certain marketing or data sharing preferences)

  1. How we use your data

  1. How we use your data

  • Account creation and identity verification: Contract, Legal Obligation

  • RNPL eligibility checks (automated decision-making via SteadyPay): Legitimate Interest, Contract

  • Transaction processing: Contract

  • Customer support: Contract, Legitimate Interest

  • Fraud prevention: Legal Obligation, Legitimate Interest

  • Service improvements: Legitimate Interest

  • Marketing communications: Consent, Legitimate Interest

  • Legal compliance and enforcement: Legal Obligation

  1. Automated decision-making

  1. Automated decision-making

We use automated decision-making for our Remit Now, Pay Later (RNPL) eligibility checks. These use financial data (via SteadyPay and Bud) to assess your suitability. If you disagree with a decision, you may request a human review by contacting support.

  1. Who we share your data with

  1. Who we share your data with

We only share your data with trusted partners when necessary:

  • Railsr: Holds customer deposits, processes card payments and transactions

  • SteadyPay: Supports RNPL with instant credits during remittance

  • Terrapay: Provides international remittance services outside the UK

  • Onfido: Identity verification and AML screening

  • Google: Platform hosting and cloud database management

  • Intercom: Customer support chat and automation platform

  • SendGrid: Email notifications and verification services

  • TeleSign: OTP and CAPTCHA services for login and fraud protection

  • Manychat: Waitlist and WhatsApp messaging platform

  • OneSignal: Push notifications platform

All partners are required to meet strict data security and privacy obligations in line with GDPR and industry standards.

  1. International data transfers

  1. International data transfers

We may transfer your data outside the UK/EEA when required for international payments or outsourced services. These transfers are protected using Terrapay’s secure systems and standard contractual safeguards to ensure an equivalent level of protection.

  1. Data retention

  1. Data retention

We retain personal data for up to 7 years after your relationship with us ends, in line with UK financial and legal requirements.

  1. Your rights (GDPR)

  1. Your rights (GDPR)

You have the right to:

  • Access the personal data we hold about you

  • Request correction or deletion of your data

  • Object to or restrict certain types of processing

  • Request data portability

  • Withdraw consent at any time (where applicable)

  • Request human review of automated decisions

To exercise these rights, contact us at privacy@jazari.money.

  1. Updates

  1. Updates

We may occasionally update this policy. If we do, we will notify you via the app, email, or our website.

  1. Cookies

  1. Cookies

We use cookies and similar technologies on our website to improve functionality and measure usage.

CONTACTING US

CONTACTING US

If you have any questions, concerns, or complaints regarding this Policy, the information we hold about you, or if you wish to exercise your rights, we encourage you to contact us using the details below:

privacy@jazari.money

We will attempt to resolve complaints and disputes and make every reasonable effort to honor your wish to exercise your rights as quickly as possible and in any event, within the timescales provided by applicable data protection laws.

Thank you for trusting Jazari with your data.